About Us

Apple Mac Support Specialist

Apple Mac Support Specialist
We Visit You!
Mac Upgrades + Repairs

Purplemac is an independent family-run Apple Mac Computer Repair Specialist and macOS Technical Support provider based in Crawley, West Sussex.

We provide Apple Mac support, repairs and upgrades across Sussex & Surrey – From Redhill, Reigate and Dorking to Horsham, Worthing and Littlehampton. From Woking, Guildford and Petworth to Oxted, Uckfield and Eastbourne and all places in between.

Apple trained experts who come to you.

Julia GoodwinJulia Goodwin
12:56 30 May 24
Amazing service! Fast, efficient and so knowledgeable. Desktop Mac now as good as new... thank you!
Penny FannerPenny Fanner
11:43 04 Apr 24
We’ve put up with slow technology in our house for years . Phil was recommended to us . He came out very quickly and was just so thorough and meticulous. He diagnosed the problem and fixed everything in one visit! Just the most experienced , professionaland really helpful person . He’ll be our go to technical expert from now on. Can’t recommend him highly enough.
stephen topplestephen topple
17:28 06 Mar 24
A fantastic experience from initial contact right through to finishing the job off. Phil is knowledgeable and highly experienced but wears his skills and knowledge lightly, and he came across as someone who really enjoys helping people. He got immediately to the source of the problem and then solved it quickly and efficiently. Costs were very reasonable. And now my iMac works very fast and I can get on with the rest of my life.
Simon MatthewsSimon Matthews
15:26 24 Feb 24
Phil is a saviour, we had a completely failed HDD and he came, established unrepairable, replaced with a new better one, dropped back all shiny, clean and new, all with a smile. If we could give 6 stars we would. Thanks Phil yet again.
16:40 25 Nov 23
Reliable and Fast! Those two things you need when it comes to computers and Phil can certainly meet the expectations. I just tested my machine for 3 hours work on photoshop and website building and the computer is bomb! It is 100 times faster. Thanks PurpleMac, now I can work with more fun too.
helen aldredhelen aldred
20:31 02 Nov 23
I thoroughly recommend PurpleMac. Phil, senior Mac technician, was reliable, efficient, friendly and very patient, explaining things clearly to a not very tech savvy customer!I am very happy with my refurbished MacBook Pro.Thank you Phil.
Steve OakesSteve Oakes
19:33 04 Aug 23
A massive thank you to Phil for his outstanding dedication in keeping the Turquoise Creative studio running smoothly over the past 12 years, with upgrades and new equipment additions. ????️???? Your hard work and expertise are truly appreciated, Phil!
Paul EdwardsPaul Edwards
18:01 27 Oct 22
1st Class service, professional operators, wouldn't hesitate in recommending them to anyone with Apple products.Had a new hard rive fitted to my iMac which wasn't straight forward thanks to iCloud purging and Phil went over and above to deliver.Computer is better than new now.....
J WalkerJ Walker
10:50 03 Jun 22
Could not ask for more—polite, knowledgeable, timely, friendly. As far as I can currently tell, a superb job.
Charlotte TaylorCharlotte Taylor
10:43 17 Dec 21
Amazing service, had booked an appointment really quickly and easy for our very slow Macs. Phil came to us and diagnosed the issue immediately. He took the computers same day and delivered them back and working like new the next day. He was really helpful, fast and just excellent, I think his price was very reasonable and saved us the cost of new Mac's, we also received a 3 year warranty on the work carried out so should be good for the next 3 years.
Louise WhiteLouise White
10:15 19 Aug 21
Fantastic service from PurpleMac. My 2013 MacAir was running very slow and crashing and I was reluctant to buy a new one without trying some fixes first. Phil visited me at home, he was friendly, knowledgeable, patient and explained what he was doing. He ran several checks and fixes and I'm very pleased my Mac is now running so much better! Thanks PurpleMac, you've saved me from having to make an expensive Apple purchase.
15:31 22 Mar 21
Fast friendly service from Phil, who responded to my emailed problem on the same day, arranged an appointment to test and diagnose the computer problem for the next afternoon on the Friday...collected, repaired, upgraded and returned the computer by Monday! I was kept informed throughout, and a receipt for removal of my computer was sent to me before it was removed from my premises in a protective bag.Very pleased with the results and speedy service. Would totally recommend this company.
John MillerJohn Miller
15:09 24 Jan 21
This is the third time we have used Phil/Purplemac for repairs/upgrade and as always fantastic service. Cannot recommend enough.
Elouise LyonsElouise Lyons
12:18 03 Dec 20
Brilliant service. Phil works really hard to deliver the best outcome possible with the quickest turnaround possible and genuinely cares about his clients. Entirely professional, reliable, responsive and just a nice person to deal with. I had a disaster with my hard-drive dying and Phil made the situation a lot easier to handle - diagnosing the problem immediately and straight away working on getting it repaired and returned back to me, while reassuring me that I could take my time to decide and that my product was safe with him in the meantime. Absolutely recommend and would definitely reach out for further assistance in future if needed. Thanks again.
Jane InmanJane Inman
23:13 25 Jun 20
Excellent service. Professional. Prompt. Informative at all stages. Careful collecting and delivering back of equipment. Would definitely recommend them to anyone who needs their Mac computer attending to.
nigel killnernigel killner
07:35 18 Dec 19
Brilliant Service!!! My Mac hard drive failed on back up with all my work on it, but after a lot of head scratching Phil found it. He has now fitted a new hard drive making the machine is way quicker and set up back ups to the cloud. I would recommenced Purple Mac to anyone!!!
Absolute 5 star service. After sending an email, I was contacted within 24 hours, Phil came and picked up my MacBook Bro, within that day advised the issue, I agreed to do the fixed and then returned the laptop to me. This was all done within 48 hours. amazing service. Was kept informed the whole time. Highly recommend. Have never experienced such seamless service. ??
Tony PotterTony Potter
15:26 10 Jul 19
Phil is simply the best Mac guy this side of anywhere! Very efficient and knowledgeable.
Sad SackSad Sack
17:37 09 Jul 19
Astonishing service. Really helpful and sorted my Mac and its 3 problems out with minimal fuss.Found the 5 star reviews here on Google really did live up to the rating.
10:28 14 May 18
Phil responded really quickly to an issue with our Mac and offered a problem fix which suited our budget ... he's highly recommended!
Jon BentleyJon Bentley
10:49 05 Feb 18
Great service and extremely professional. Can't recommend highly enough!
Alexandra StevensonAlexandra Stevenson
12:40 21 Dec 17
Phil is such a reliable, dedicated and friendly person who is clearly brilliant at his job. He has added years to our two slow old macs and saved us much money on not needing to replace them any time soon. Our computers feel like new now. He was very understanding of our needs and did everything he could on site and only took the computers away for a very short time when he really had to. He also sorted out some little glitches I had wanted to get to the bottom of for years. We are delighted and could not recommend Purplemac more highly.
Rob WilkieRob Wilkie
09:32 04 Aug 17
Very impressed. My 2012 iMac has been running slow for ages and despite being fairly IT literate and trying loads to speed it up - nothing worked. Phil from Purplemac came round and did some tuning which did improve matters slightly but recommended a disk upgrade. I bit the bullet and went for a new SSD hard drive. The machine was collected and returned 2 days later (would have been next day but I wasn't around) and it is like new now. Great company - can't recommend them highly enough.
Nick HenmanNick Henman
10:25 19 Sep 16
I had 3 macs going in for repair service and check up. They picked them up on a Friday and had them delivered back by the Monday. Very quick, very efficient and very well priced for the service. My macs have another 3 years more worth of life, and these ones are getting old. but Purple mac are keeping them perfectly working and up today and able to work as if they were brand new. Cant recommend this company enough.

About Us
We Specialise in the following:

Home Visits
A Slow Mac Fix
Apple Mac Repairs
Hard Drive Upgrades
Mac Technical Support
Apple iMac SSD Upgrades
Refurbished Apple Mac Sales
Mac Data Recovery + Transfers
Email, Passwords, iCloud Problems

Apple Mac Support Specialist for over 25 Years.

We fit genuine parts and all work comes with warranty. Most common components are in stock, for example we have SSDs in all sizes and can turnaround upgrades in 24 hours.

If we take your Mac away for testing we will always email confirming collection as a receipt for you before we leave your premises. After running diagnostics on your Mac we will always quote for repair before any further work is carried out.

Please note that we do not repair iPhones or iPads. We also don’t support or repair Windows PCs – We stay away from the dark side! We are your local Apple Mac support specialist.

If we miss your call please leave a voicemail message or contact us via the website form and we will get back to you as soon as we can.

No Callout Fee – Fixed Price visits from just £55

PurpleMac Payment Methods

For all enquiries please call our office between the hours of 9-5pm, Monday-Friday (excluding Bank Holidays) or email us anytime!

Apple, Mac, iMac, MacBook and MacBook Pro are trademarks of Apple Inc., registered in the U.S. and other countries. Purplemac is not affiliated in any way with Apple Inc.