About Us
Apple Mac Support + Security Specialist
Mac Upgrades + Repairs
We Visit You!
Purplemac is an independent family-run Apple Mac Computer Repair Specialist, macOS Technical Support provider and Security Expert based in Crawley, West Sussex.
We provide Apple Mac support, repairs and upgrades across Sussex & Surrey – From Redhill, Reigate and Dorking to Horsham, Worthing and Littlehampton. From Woking, Guildford and Petworth to Oxted, Uckfield and Eastbourne and all places in between.
Apple trained experts who come to you.
A friend recommended Phil at PurpleMac to me. My iMac completely stopped working one day with a flashing question mark on the screen. Phil knew exactly what was wrong, took it away and brought it back 3 days later with a brand new hard-drive and loads more memory. He is so knowledgable, a real expert and such a friendly and helpful person. I'm so grateful he restored my 2019 mac to what feels like better version than ever. I would recommend Phil to anyone.My 2019 iMac was running very slow, one morning it took 15 minutes just to start using an application. I tried some options myself to speed up its performance but hit a block. Faced with the choice of either purchasing a new iMac or finding a way to upgrade mine I came across Phil from PurpleMac. He is exceptionally knowledgeable, his rates are very transparent and extremely fair and the service is excellent. Within three days away for a major upgrade it’s like I’ve been given a brand-new iMac thank you Phil!Phil at Purplemac, replaced my IMac hard drive with a SSD, doubled the memory and cleaned the fan (which was not working well). He collected the machine at 8.00 am one day and returned it at 8.00 am the following day all sorted! You could not ask for a better service. I recommend you use him for all your mac needs and he is very friendly as well.Phil is THE ABSOLUTE BEST at purplemac. I would highly recommend him. Phil is charming and able to sort out any computer issues the whole family have had for many years. We would not use anybody else but Phil.Amazing service! Fast, efficient and so knowledgeable. Desktop Mac now as good as new... thank you!We’ve put up with slow technology in our house for years . Phil was recommended to us . He came out very quickly and was just so thorough and meticulous. He diagnosed the problem and fixed everything in one visit! Just the most experienced , professionaland really helpful person . He’ll be our go to technical expert from now on. Can’t recommend him highly enough.A fantastic experience from initial contact right through to finishing the job off. Phil is knowledgeable and highly experienced but wears his skills and knowledge lightly, and he came across as someone who really enjoys helping people. He got immediately to the source of the problem and then solved it quickly and efficiently. Costs were very reasonable. And now my iMac works very fast and I can get on with the rest of my life.Phil is a saviour, we had a completely failed HDD and he came, established unrepairable, replaced with a new better one, dropped back all shiny, clean and new, all with a smile. If we could give 6 stars we would. Thanks Phil yet again.Reliable and Fast! Those two things you need when it comes to computers and Phil can certainly meet the expectations. I just tested my machine for 3 hours work on photoshop and website building and the computer is bomb! It is 100 times faster. Thanks PurpleMac, now I can work with more fun too.I thoroughly recommend PurpleMac. Phil, senior Mac technician, was reliable, efficient, friendly and very patient, explaining things clearly to a not very tech savvy customer!I am very happy with my refurbished MacBook Pro.Thank you Phil.A massive thank you to Phil for his outstanding dedication in keeping the Turquoise Creative studio running smoothly over the past 12 years, with upgrades and new equipment additions. ????️???? Your hard work and expertise are truly appreciated, Phil!1st Class service, professional operators, wouldn't hesitate in recommending them to anyone with Apple products.Had a new hard rive fitted to my iMac which wasn't straight forward thanks to iCloud purging and Phil went over and above to deliver.Computer is better than new now.....Could not ask for more—polite, knowledgeable, timely, friendly. As far as I can currently tell, a superb job.Amazing service, had booked an appointment really quickly and easy for our very slow Macs. Phil came to us and diagnosed the issue immediately. He took the computers same day and delivered them back and working like new the next day. He was really helpful, fast and just excellent, I think his price was very reasonable and saved us the cost of new Mac's, we also received a 3 year warranty on the work carried out so should be good for the next 3 years.Fantastic service from PurpleMac. My 2013 MacAir was running very slow and crashing and I was reluctant to buy a new one without trying some fixes first. Phil visited me at home, he was friendly, knowledgeable, patient and explained what he was doing. He ran several checks and fixes and I'm very pleased my Mac is now running so much better! Thanks PurpleMac, you've saved me from having to make an expensive Apple purchase.Fast friendly service from Phil, who responded to my emailed problem on the same day, arranged an appointment to test and diagnose the computer problem for the next afternoon on the Friday...collected, repaired, upgraded and returned the computer by Monday! I was kept informed throughout, and a receipt for removal of my computer was sent to me before it was removed from my premises in a protective bag.Very pleased with the results and speedy service. Would totally recommend this company.This is the third time we have used Phil/Purplemac for repairs/upgrade and as always fantastic service. Cannot recommend enough.Brilliant service. Phil works really hard to deliver the best outcome possible with the quickest turnaround possible and genuinely cares about his clients. Entirely professional, reliable, responsive and just a nice person to deal with. I had a disaster with my hard-drive dying and Phil made the situation a lot easier to handle - diagnosing the problem immediately and straight away working on getting it repaired and returned back to me, while reassuring me that I could take my time to decide and that my product was safe with him in the meantime. Absolutely recommend and would definitely reach out for further assistance in future if needed. Thanks again.Excellent service. Professional. Prompt. Informative at all stages. Careful collecting and delivering back of equipment. Would definitely recommend them to anyone who needs their Mac computer attending to.Brilliant Service!!! My Mac hard drive failed on back up with all my work on it, but after a lot of head scratching Phil found it. He has now fitted a new hard drive making the machine is way quicker and set up back ups to the cloud. I would recommenced Purple Mac to anyone!!!Absolute 5 star service. After sending an email, I was contacted within 24 hours, Phil came and picked up my MacBook Bro, within that day advised the issue, I agreed to do the fixed and then returned the laptop to me. This was all done within 48 hours. amazing service. Was kept informed the whole time. Highly recommend. Have never experienced such seamless service. 👍👍Phil is simply the best Mac guy this side of anywhere! Very efficient and knowledgeable.Astonishing service. Really helpful and sorted my Mac and its 3 problems out with minimal fuss.Found the 5 star reviews here on Google really did live up to the rating.Phil responded really quickly to an issue with our Mac and offered a problem fix which suited our budget ... he's highly recommended!Phil is such a reliable, dedicated and friendly person who is clearly brilliant at his job. He has added years to our two slow old macs and saved us much money on not needing to replace them any time soon. Our computers feel like new now. He was very understanding of our needs and did everything he could on site and only took the computers away for a very short time when he really had to. He also sorted out some little glitches I had wanted to get to the bottom of for years. We are delighted and could not recommend Purplemac more highly.Very impressed. My 2012 iMac has been running slow for ages and despite being fairly IT literate and trying loads to speed it up - nothing worked. Phil from Purplemac came round and did some tuning which did improve matters slightly but recommended a disk upgrade. I bit the bullet and went for a new SSD hard drive. The machine was collected and returned 2 days later (would have been next day but I wasn't around) and it is like new now. Great company - can't recommend them highly enough.I had 3 macs going in for repair service and check up. They picked them up on a Friday and had them delivered back by the Monday. Very quick, very efficient and very well priced for the service. My macs have another 3 years more worth of life, and these ones are getting old. but Purple mac are keeping them perfectly working and up today and able to work as if they were brand new. Cant recommend this company enough.
A friend recommended Phil at PurpleMac to me. My iMac completely stopped working one day with a flashing question mark on the screen. Phil knew exactly what was wrong, took it away and brought it back 3 days later with a brand new hard-drive and loads more memory. He is so knowledgable, a real expert and such a friendly and helpful person. I'm so grateful he restored my 2019 mac to what feels like better version than ever. I would recommend Phil to anyone.
My 2019 iMac was running very slow, one morning it took 15 minutes just to start using an application. I tried some options myself to speed up its performance but hit a block. Faced with the choice of either purchasing a new iMac or finding a way to upgrade mine I came across Phil from PurpleMac. He is exceptionally knowledgeable, his rates are very transparent and extremely fair and the service is excellent. Within three days away for a major upgrade it’s like I’ve been given a brand-new iMac thank you Phil!
Phil at Purplemac, replaced my IMac hard drive with a SSD, doubled the memory and cleaned the fan (which was not working well). He collected the machine at 8.00 am one day and returned it at 8.00 am the following day all sorted! You could not ask for a better service. I recommend you use him for all your mac needs and he is very friendly as well.
Phil is THE ABSOLUTE BEST at purplemac. I would highly recommend him. Phil is charming and able to sort out any computer issues the whole family have had for many years. We would not use anybody else but Phil.
Amazing service! Fast, efficient and so knowledgeable. Desktop Mac now as good as new... thank you!
We’ve put up with slow technology in our house for years . Phil was recommended to us . He came out very quickly and was just so thorough and meticulous. He diagnosed the problem and fixed everything in one visit! Just the most experienced , professionaland really helpful person . He’ll be our go to technical expert from now on. Can’t recommend him highly enough.
A fantastic experience from initial contact right through to finishing the job off. Phil is knowledgeable and highly experienced but wears his skills and knowledge lightly, and he came across as someone who really enjoys helping people. He got immediately to the source of the problem and then solved it quickly and efficiently. Costs were very reasonable. And now my iMac works very fast and I can get on with the rest of my life.
Phil is a saviour, we had a completely failed HDD and he came, established unrepairable, replaced with a new better one, dropped back all shiny, clean and new, all with a smile. If we could give 6 stars we would. Thanks Phil yet again.
Reliable and Fast! Those two things you need when it comes to computers and Phil can certainly meet the expectations. I just tested my machine for 3 hours work on photoshop and website building and the computer is bomb! It is 100 times faster. Thanks PurpleMac, now I can work with more fun too.
I thoroughly recommend PurpleMac. Phil, senior Mac technician, was reliable, efficient, friendly and very patient, explaining things clearly to a not very tech savvy customer!I am very happy with my refurbished MacBook Pro.Thank you Phil.
A massive thank you to Phil for his outstanding dedication in keeping the Turquoise Creative studio running smoothly over the past 12 years, with upgrades and new equipment additions. ????️???? Your hard work and expertise are truly appreciated, Phil!
1st Class service, professional operators, wouldn't hesitate in recommending them to anyone with Apple products.Had a new hard rive fitted to my iMac which wasn't straight forward thanks to iCloud purging and Phil went over and above to deliver.Computer is better than new now.....
Could not ask for more—polite, knowledgeable, timely, friendly. As far as I can currently tell, a superb job.
Amazing service, had booked an appointment really quickly and easy for our very slow Macs. Phil came to us and diagnosed the issue immediately. He took the computers same day and delivered them back and working like new the next day. He was really helpful, fast and just excellent, I think his price was very reasonable and saved us the cost of new Mac's, we also received a 3 year warranty on the work carried out so should be good for the next 3 years.
Fantastic service from PurpleMac. My 2013 MacAir was running very slow and crashing and I was reluctant to buy a new one without trying some fixes first. Phil visited me at home, he was friendly, knowledgeable, patient and explained what he was doing. He ran several checks and fixes and I'm very pleased my Mac is now running so much better! Thanks PurpleMac, you've saved me from having to make an expensive Apple purchase.
Fast friendly service from Phil, who responded to my emailed problem on the same day, arranged an appointment to test and diagnose the computer problem for the next afternoon on the Friday...collected, repaired, upgraded and returned the computer by Monday! I was kept informed throughout, and a receipt for removal of my computer was sent to me before it was removed from my premises in a protective bag.Very pleased with the results and speedy service. Would totally recommend this company.
This is the third time we have used Phil/Purplemac for repairs/upgrade and as always fantastic service. Cannot recommend enough.
Brilliant service. Phil works really hard to deliver the best outcome possible with the quickest turnaround possible and genuinely cares about his clients. Entirely professional, reliable, responsive and just a nice person to deal with. I had a disaster with my hard-drive dying and Phil made the situation a lot easier to handle - diagnosing the problem immediately and straight away working on getting it repaired and returned back to me, while reassuring me that I could take my time to decide and that my product was safe with him in the meantime. Absolutely recommend and would definitely reach out for further assistance in future if needed. Thanks again.
Excellent service. Professional. Prompt. Informative at all stages. Careful collecting and delivering back of equipment. Would definitely recommend them to anyone who needs their Mac computer attending to.
Brilliant Service!!! My Mac hard drive failed on back up with all my work on it, but after a lot of head scratching Phil found it. He has now fitted a new hard drive making the machine is way quicker and set up back ups to the cloud. I would recommenced Purple Mac to anyone!!!
Absolute 5 star service. After sending an email, I was contacted within 24 hours, Phil came and picked up my MacBook Bro, within that day advised the issue, I agreed to do the fixed and then returned the laptop to me. This was all done within 48 hours. amazing service. Was kept informed the whole time. Highly recommend. Have never experienced such seamless service. 👍👍
Phil is simply the best Mac guy this side of anywhere! Very efficient and knowledgeable.
Astonishing service. Really helpful and sorted my Mac and its 3 problems out with minimal fuss.Found the 5 star reviews here on Google really did live up to the rating.
Phil responded really quickly to an issue with our Mac and offered a problem fix which suited our budget ... he's highly recommended!
Phil is such a reliable, dedicated and friendly person who is clearly brilliant at his job. He has added years to our two slow old macs and saved us much money on not needing to replace them any time soon. Our computers feel like new now. He was very understanding of our needs and did everything he could on site and only took the computers away for a very short time when he really had to. He also sorted out some little glitches I had wanted to get to the bottom of for years. We are delighted and could not recommend Purplemac more highly.
Very impressed. My 2012 iMac has been running slow for ages and despite being fairly IT literate and trying loads to speed it up - nothing worked. Phil from Purplemac came round and did some tuning which did improve matters slightly but recommended a disk upgrade. I bit the bullet and went for a new SSD hard drive. The machine was collected and returned 2 days later (would have been next day but I wasn't around) and it is like new now. Great company - can't recommend them highly enough.
I had 3 macs going in for repair service and check up. They picked them up on a Friday and had them delivered back by the Monday. Very quick, very efficient and very well priced for the service. My macs have another 3 years more worth of life, and these ones are getting old. but Purple mac are keeping them perfectly working and up today and able to work as if they were brand new. Cant recommend this company enough.
About Us
We Specialise in the following:
Home Visits
A Slow Mac Fix
Apple Mac Repairs
Hard Drive Upgrades
Mac Technical Support
Apple iMac SSD Upgrades
Refurbished Apple Mac Sales
Mac Data Recovery + Transfers
Email, Passwords, iCloud Problems
Security Preferences and Permissions
Apple Mac Support Specialist for over 25 Years.
We fit genuine parts and all work comes with warranty. Most common components are in stock, for example we have SSDs in all sizes and can turnaround upgrades in 24 hours.
If we take your Mac away for testing we will always email confirming collection as a receipt for you before we leave your premises. After running diagnostics on your Mac we will always quote for repair before any further work is carried out.
Please note that we do not repair iPhones or iPads. We also don’t support or repair Windows PCs – We stay away from the dark side! We are your local Apple Mac support specialist.
If we miss your call please leave a voicemail message or contact us via the website form and we will get back to you as soon as we can.
No Callout Fee – Fixed Price visits from just £55
For all enquiries please call our office between the hours of 9-5pm, Monday-Friday (excluding Bank Holidays) or email us anytime!
Apple, Mac, iMac, MacBook and MacBook Pro are trademarks of Apple Inc., registered in the U.S. and other countries. Purplemac is not affiliated in any way with Apple Inc.
